COLLECTION OF INFORMATION
AOSPL Company may collect the following types of information:
"Personal Information/ Data" which shall mean information which could reasonably be used to identify USER personally, such as name, email address, registration account details, physical address or other relevant personal details; and demographic information, such as gender, pin code or similar information capable of identifying USER as a natural person.
"Sensitive Personal information" or "Personally Identifiable Information" shall mean such sensitive personal data or information that has been considered as a part of Personal Information, which may include information such as password, financial information (details of bank account, credit card, debit card, or other payment instrument details) or such other information as is categorised under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
"Non-Personal Information" shall mean information that does not identify you or any other individual, and includes session, web beacons and usage data, log data and aggregate information. The AOSPL Company uses such information to inter-alia deliver its web pages to USER upon request, to tailor Application to the interests of User, to measure traffic within its Application, to improve the Application quality, functionality and interactivity and let advertisers know the geographic locations from where USER comes.
The USER hereby represents that the information or data provided by USER from time to time is, and shall be correct, current and updated and USER have all the rights, permissions and consents to provide such information or data to AOSPL Company. The USER represents that USER’s providing the information or data and AOSPL Company’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, judgments, orders or decrees and that USER shall keep AOSPL Company indemnified against any suits, actions, claims, damages and losses which arise as a result of USER’s violation of the aforesaid.
The AOSPL Company may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection with AOSPL e-platform to, among other things, track the activities of Website visitors, helps AOSPL Company manages content, and compile statistics about Website usage. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on computer's hard drive of USER, clear GIFs are embedded invisibly on web pages. The AOSPL Company and its third party service providers also use clear GIFs in HTML emails to USER, to help AOSPL Company to track email response rates, identify when emails are viewed, and track whether emails are forwarded.
The AOSPL Company reserves the right to record the conversations between service professionals/customer care of AOSPL Company and USER facilitated by AOSPL Company through the messaging/chat mechanism on the AOSPL e-platform or the calls made through the virtual numbers provided to safeguard the privacy of consumers and service professionals. All the chat/messaging logs or call recordings can be used to but not limited to monitor and prohibit abuse, safeguard the rights of consumers and service professionals, resolve disputes.
INTENDED USE OF INFORMATION
The USER may need to provide AOSPL Company with his/her Personal Information while registering himself/herself on any of the AOSPL e-platform. The information so provided by USER to AOSPL e-platform or otherwise captured by AOSPL Company may be used for a number of purposes connected with business operations of AOSPL Company which may include the following:
processing orders or applications;
provisioning of services, testing or improvement of services, recommending various products or services including those of third parties;
dealing with requests, orders, enquiries and complaints, customer services and related activities;
marketing products and services of AOSPL Company and its analysis;
responding to queries of USER and fulfilling requests of USER for information regarding the AOSPL e-platform and/or said services;
notifying USER of any new offers or services of AOSPL Company and sending important information to USER regarding the AOSPL e-platform and/or said services, changes to any of AOSPL Company's policies and/or other administrative information;
keeping USER informed about the latest content available on the AOSPL e-platform and/or said services and special offers with respect to the same;
Market Research to make the AOSPL e-platform more attractive and beneficial to USER,
sending surveys and marketing communications to USER that AOSPL Company believes may be of interest to USER;
conducting internal reviews and data analysis for the AOSPL e-platform and/or said services;
personalizing experience of USER while using the AOSPL e-platform and/or said services by presenting advertising, products and offers tailored to USER;
if USER wish to subscribe to any content package or said services offered by AOSPL Company through the AOSPL e-platform for completing their purchase (For example, to have USER’s payments processed, communicate with USER regarding his/her purchase and provide related customer services to USER);
improving the said services, content and advertising on the AOSPL e-platform;
protecting the integrity of the AOSPL e-platform; and
responding to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
Certain services within the AOSPL e-platform, may make use of location data sent from the devices. USER can turn off this functionality at any time by turning off the location services settings for the Application on the device. The USER acknowledges that in case USER uses these services, the same will be considered as free and valid consent of USER to AOSPL Company and its affiliates' and licensees' transmission, collection, retention, maintenance, processing and use of USER’s location data and queries to provide and improve location-based products and services. That USER acknowledges that USER may withdraw this consent at any time by turning off the location services settings.
The AOSPL Company may use Personal Information to verify whether USER is entitled to access and use the AOSPL e-platform and the products and said services made available through the AOSPL e-platform. The Personal Information may also be used to enable AOSPL Company to enhance USER’s experience on the AOSPL e-platform.
Further, with respect to Non-Personal Information automatically collected and stored in files, AOSPL Company uses this information to understand and analyze trends, to administer the AOSPL e-platform, to learn about USER behavior on the AOSPL e-platform, and to gather demographic information about the USER base as a whole. The AOSPL Company may use this information in its marketing and advertising services. The AOSPL Company may also use such information to measure traffic patterns on the AOSPL e-platform. As Non-Personal Information does not personally identify USER, the AOSPL Company may use and disclose Non-Personal Information for any purpose.
The AOSPL Company does not sell or rent Personal Information. Personal Information may be disclosed under the following circumstances:
The AOSPL Company may disclose Personal Information of USER to its affiliates, employees, group companies, consultants, vendors and contractors who provide various services including, contact information verification, payment processing, customer service, website hosting, data analysis, infrastructure provision, IT services, said services and other similar services, under confidentiality restrictions, in order to enable such vendor and service providers to provide the services subscribed by USER;
The AOSPL Company may provide information or data of USER to its partners, employees, associates, advertisers, service providers or other third parties to provide, advertise or market their legitimate products and/or services which may be of interest of USER; and
The request of USER for services may be shared with third party websites with whom AOSPL Company have a contractual relationship in order to provide request of USER with maximum exposure. The post on the third party website will include the details of USER’s request, including their location, and other contact details. Interested bidders, however, will be able to click on request of USER on such third party site, and will be directed to AOSPL Website where they will have access to USER’s contact details (Partial or complete), as would any other service provider on AOSPL Website interested in bidding on USER’s request.
In the event that AOSPL Company undergoes a change in control, including, without limitation, a merger or sale of all or substantially all of AOSPL Company's assets to which AOSPL e-platform relates or other corporate reorganization in which AOSPL Company participates, and is thus merged with or acquired by a third party entity (hereinafter referred as "Successor"), AOSPL Company hereby reserves the right to transfer the information it had collected from the USER to such Successor. In addition, in the event of AOSPL Company's bankruptcy, reorganization, receivership, or assignment for the benefit of creditors, or the application or laws or equitable principles affecting creditors' rights generally, AOSPL Company may not be able to control how information of USER is transferred, used, or treated and reserves the right to transfer the information it had collected from the USER to non-affiliated third parties in such event.
The AOSPL Company may share personal information of USER with other Registered Users to whom a particular USER explicitly ask AOSPL Company to send his/her information or if USER explicitly consent to such disclosure upon receipt of a specific Service. For instance, when USER contract for a specific Service with another Registered User, AOSPL will send that Registered User a notice that includes the personal information that USER has chosen to allow AOSPL Company to reveal to users with whom USER contract.
The AOSPL Company may disclose to third party services certain personally identifiable information listed below:
information provided by USER such as name, email, mobile phone number,
information collected by AOSPL Company from USER while accessing and use of AOSPL e-platform and/or said services, including device information, location and network carrier.
This information is shared with third party service providers so that AOSPL Company can:
Personalize the AOSPL e-platform for USER
perform behavioral analytics.
That the USER acknowledges that AOSPL e-platform may present display advertising and may collect data about traffic via Open X and/or Google Analytics, Demographics and Interest Reporting.
INFORMATION SECURITY AND STORAGE
The AOSPL Company uses reasonable security measures, at the minimum those mandated under the Information Technology Act, 2000 as amended and read with Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to safeguard and protect data and information of USER. The AOSPL Company implements such measures, as stated above, to protect against unauthorized access to, and unlawful interception of, Personal Information. The USER hereby accepts the inherent security implications of providing information over Internet/ cellular/data networks and will not hold AOSPL Company responsible for any breach of security or the disclosure of Personal Information/ Sensitive Personal Information and hold AOSPL Company harmless for any breach of security due to actions of USER.
The information or data of USER will primarily be stored in electronic form. However, certain data can also be stored in physical form. The AOSPL Company may store, collect, process and use data of USER in countries other than the Republic of India but under full compliance with applicable laws. The AOSPL Company may enter into agreement with third parties (in or outside of India) to store information or data of USER. These third parties may have their own security standards to safeguard information or data of USER, and AOSPL Company will on commercial reasonable basis require such third parties to adopt reasonable security standards to safeguard information / data of USER. By use of the AOSPL e-platform, the USER accords his/her consent for the use of Personal Information of USER by such Third Parties.
THIRD PARTY WEBSITES, APPLICATIONS AND SERVICES
ACCESS, CORRECTION AND DELETION
The AOSPL Company provides USER with all information that AOSPL Company maintains about USER such as the transaction and contact information upon proper verification. This may be provided to USER on request.
In case, USER experiences any doubts, USER may request access and/or correct the information collected by AOSPL Company from USER by contacting AOSPL Company at firstname.lastname@example.org, Phone Number: 011-44004500
If USER wishes to have the information or data, provided by him/her to AOSPL Company, deleted, USER can always do so by sending a request to AOSPL Company on the e-mail id email@example.com.
The USER may note that correction or deletion of certain information or data may lead to cancellation of their registration with the AOSPL e-platform or their access to certain features of the AOSPL e-platform.
The USER hereby agrees and acknowledges that certain data or information cannot be corrected or deleted or prohibited to be deleted as required under any applicable law, law enforcement requests or under any judicial proceedings.
In terms of the Information Technology (Intermediaries Guidelines) Rules, 2011 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, any grievance or complaint may be intimated to Mr. Raj Kapoor, Grievance Officer, who may be reached at firstname.lastname@example.org , email ID- email@example.com and phone number- 011-44004501. The complaint shall be redressed within a period of 1 (one) month.